What Happens After You Submit a LoongBuy Order
Once your purchased product arrives at LoongBuy's secure warehouse, our commitment to your satisfaction truly begins. Before anything else, your item must pass through our strict Quality Check (QC)
The QC Journey: A Step-by-Step Guide
Warehouse Receiving & Logging
Your item is scanned into our system upon arrival and assigned a unique tracking ID. It is then securely placed in a designated "Awaiting QC"
Comprehensive Physical Inspection
Our trained QC specialists thoroughly examine your item. This includes checking for:
- Accuracy:
- Construction:
- Functionality:
- Cosmetic Condition:
- Completeness:
- Construction:
Detailed Photo Uploads
We don't just tell you it's okay—we show you. Multiple high-resolution photos are taken of your actual item, including:
- Overall front, back, and side views.
- Close-ups of labels, serial numbers, and tags.
- Angles highlighting any potential areas of concern.
- Packaging and included accessories.
These photos are instantly uploaded to your private LoongBuy Member's Area.
Transparent Defect Reporting
If our inspector finds any flaw—no matter how minor—it is immediately documented. A clear, written report is created describing the issue (e.g., "1cm scratch on lower left corner") and linked directly to the relevant photo. You will be notified promptly.
Customer Approval & Decision
This is your stage. Based on the photos and any defect report, you make an informed choice:
- Approve:
- Request Exchange/Return:
No item moves forward without your instruction.
Final Disposition: Storage or Shipping
Upon your approval:
- For Storage:
- For Immediate Shipping:
Your QC photos remain in your account for future reference.
Why Our QC Process Matters to You
Risk Reduction
Catches problems before they become expensive international shipping headaches.
Complete Transparency
You see exactly what you bought before it ships. No surprises.
Empowered Decisions
You are in control, with all the evidence needed to make the right choice.
Stronger Leverage
Our professional defect reports make negotiating with sellers straightforward and effective.